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CSR Job Description
SUMMARY
Operates the day to day customer interaction in the retail facility.
Provides excellent customer service while accurately transacting sales of fuel and merchandise
Maintains clean and safe work premises in accordance with company standards
ESSENTIAL FUNCITIONS
Provides top quality service at all times and to every customer in accordance with Chevrons “Customer First” Program, company standards and instruction from management
Provides assistance to customers when needing help in fueling and in the convenience store.
Takes proper measures to preserve the safety of customers, employees, and company assets.
Conducts sales transactions accurately and quickly. Enters all transactions into register properly.
Maintains cheerful friendly attitude at all times
Accepts payment and accounts for all funds.
Performs daily station cleaning, stocking and merchandising as instructed by management.
Accomplishes shift breaks in a timely and efficient manner
Completes shift sheet accounting by documenting inventory count of designated products.
Follows company procedures regarding all activities
Secures all company funds in proper manner
ADDITIONAL FUNCTIONS
Assuring store merchandise is fully stocked, clean, fronted, and faced at all times
Verifying merchandise coming in and out of store by Vendors & Customers in proper manner
Taking responsibility for inventory control and damaged merchandise handling.
Taking initiative to improve the overall operation of the location
Handles customer concerns in the proper manner
SKILLS AND EXPERIENCE
Ability to read, write and speak English fluently.
Ability to work with minimum supervision in a fast-paced environment
Arithmetic skills to accomplish customers needs
Appropriate handling of Vendor situations
PHYSICAL DEMANDS
Frequent bending, twisting, and lifting at least 20 lbs in narrow spaces
Working unaccompanied, standing and without defined break periods.
Continued cleaning schedules
Ability to speak and have telephone interaction with office, customers, and Vendors.
Periodic exposure to all outdoor conditions at all times of the day
Ability to work for prolonged periods (1 hour or more) in walk-in coolers at 34 degrees
STANDARDS
Reliable and punctual. Available for work on all shifts as assigned at any location
Well-organized approach to work and maintenance of work areas
Courteous, business-like contact with co-workers, customers, vendors, and community at large
Neat uniform appearance and good personal hygiene.